FREE SHIPPING ON ALL U.S. ORDERS OVER $100 SHIPPING DELAYS MAY OCCUR DUE TO COVID-19

Shipping Policy

 GENERAL

To ensure that your package is actually delivered to you, please double check and make certain that your billing, shipping, and email addresses are all correct and includes all required information.

JANNAH’S COLLECTION will not accept nor assume liability nor responsibility for lost, misplaced, damaged, stolen, incorrectly delivered shipments, shipments that were not delivered &/or shipments delivered to the incorrect address including but not limited to shipping information being incorrectly entered. It is the responsibility of the customer to contact the shipping carrier for packages that may have been lost in transit, misdelivered, or not delivered at all. If your package is lost in transit, please note that it will be your responsibility as the customer to file a claim with the courier responsible for delivering your package.


TRACKING YOUR ORDER

  • Track your order status by using your order number or tracking number HERE via UPS or USPS 
  • JANNAH’S COLLECTION  will email you an email with your tracking information as soon as your order ships — from there, you will be able to monitor your package’s shipment progress
  • once your order has been processed, please be on the lookout for a confirmation email from us — in the event that you do not receive one, please check your SPAM/JUNK mail folder, &/or the spelling of the email address you made your order with
  • should you realize that you did not receive a confirmation email from us for your order, please contact our Customer Care team at hello@jannahscollection.com Please include your first and last name on your order, the shipping address, and order number
SHIPPING & PROCESSING
  • Please allow 1-3 business days for all orders to be processed
  • Once processed, orders will be shipped within 3-5 business days excluding weekends and holidays
  • Tracking information will be provided once your order has been shipped
PLEASE NOTE: WE DO NOT PROCESS &/OR SHIP ORDERS ON WEEKENDS OR HOLIDAYS.
During peak shipping season and holiday seasons we kindly ask for your patience as order volumes tend to increase. Please allow up to 7 business days for your order to be processed and shipped.